Since the oil giants announced an increase in quarter profits, I keep scratching my head wondering if the airline industry is applying the same tactic to their industry. Word came out from United Airlines about a few changes which should benefit the customer, especially the business class. Personally I think it's a lure to mask the increase in fees. None of this is mentioned in the first page of the Washington Post Report.
According to the post, United will start increasing fees for having a live person help you with your needed services. This is an attempt to make more people use the web. I think this is a great idea for those who have use of the world wide web. However when people do not have access to the web, such as many elderly people, I don't think they should be taken advantage of like this.
What it boils down to is that customer service is something we have to beg for in the 21st century. With all of the perks that come along with customer service, I guess it's now a thing a of past as more and more airlines move towards paying for food. It's a sad realization everyone has to come to grips with.